Return Policy

At Pharaoh Cigar Co. we make only the best cigar for your money. We  stand behind our brand and that’s why we have concentrated since 2019  on one single blend to make it the best, And as our flag ship cigar it is the  only cigars that we carry.. for now!!! More blends are on the way as we  grow with your support, If, for any reason, you need to return your cigars  for a credit within 30 days of purchase, you may do so. 

RETURN POLICY GUIDELINES: 

∙ Cigars must be returned in sellable condition; no cut or partially  smoked cigars will be accepted. 

∙ Boxes: Full credit is available if no more than 2 cigars have been  smoked. If you have smoked more than two, you can return the  remaining cigars for a refund based on the number of cigars  returned. 

∙ Bundles cannot be returned/exchanged if opened. 

∙ Cigar samplers, 5-packs, single cigars, tins, closeout items, deals and  steals items are final sale and cannot be returned. 

∙ All promotional items must be returned in their original box along  with the cigars if you are requesting a refund. Otherwise, you will be  charged the retail price of the promotional item(s). 

∙ The refund does not include shipping cost. 

∙ For an exchange, you will be responsible for the cost of shipping the  item back. 

DAMAGED ITEMS: 

∙ Please inspect all cigars immediately and report any defects, broken  wrappers, mold, or humidity issues within 3 days of receiving your  order. 

∙ Any burning or draw issues should be reported within 30 days of the  order delivery date. 

HOW TO MAKE A RETURN:

∙ Contact 1-718-801-3335 and ask for Customer Service to inform us  about your return. Please specify whether you would like a refund,  credit on your account, or a replacement. 

∙ Be sure when packaging your return to pack the cigars well. If cigars  come back damaged due to less than adequate packaging no credit  will be issued. 

∙ Pharaoh Cigar Co, reserves the right to amend this return policy at  any time without notice. 

∙ Please send cigars back via Priority Mail, UPS or USPS to the  following address: 12008 Florida Hills St. Winter Garden ,FL ATTN:  RETURNS